Mount Valley Foundation Services is now Groundworks!

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The customer service was great in the beginning when your company was trying to sell me a big contract but after they sold me the contract, …

The customer service was great in the beginning when your company was trying to sell me a big contract but after they sold me the contract, installed the encapsulation and received payment the customer service is trash. I’ve called twice about questions pertaining to the thermostat and nobody has ever called me back. I wanted to get pictures of the finished work they did under my house and they said that was against company policy. There’s another problem I had with the installation but I don’t want to post it publicly. The work under the house was great but the customer service is awful. They really fooled me because I thought the customer service would be great for years to come but I don’t think it will if it’s a struggle to get help like it is now. The service in the beginning is nowhere near the service at the end. I hope the owner contacts me so I can fill him in on what’s happening to me. I don’t think it’s right at all.UPDATE:I am now in contact with Argie and she’s restored some of my confidence with this company. She’s attentive to my needs, concerned about what’s important to me, responds back to me in a TIMELY MANNER and treats me like she would want to be treated as a customer. If you need something done with this company contact ARGIE. THANK YOU ARGIE!!!I had my house repiped yesterday and while the guys were installing it they let me know what the installers did incorrectly while encapsulating my house. The front sump pump was full of water and not draining because it had no electrical connection. It had no electrical connection because the installers didn't even bother to plug it in. The sump pump wasn't put where it was supposed to be put according to the blueprints because the installers didn't want to dig far enough to place it in the correct spot. My front yard is full of water because the installers from Mount Valley didn't point the pipe down so it can drain properly and it's sitting vertically just filling my yard up with water. The installers left my backyard full of trash, rotted plywood, rock piles and tools when they left. They also busted my pipe in the front yard by hitting it with a shovel and left it for me to find. I appreciate you fixing it but wanted to let you know how mad I am with the installation mistakes I've found so far. I would like someone who had nothing to do with the installation come over and look at the work so I can make sure my house doesn't fall apart because things weren't done right. Please contact me when you can so I can get these things fixed.

Michael Bush

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Hello, we recently got an evaluation. Dylan was great and knowledgeable. He even found a diagnosis underneath our house about water running …

Hello, we recently got an evaluation. Dylan was great and knowledgeable. He even found a diagnosis underneath our house about water running that we weren’t aware. He, with his awesome customer service, made us feel comfortable and confident on having him checking around our place to get our estimate done. Thanks s much Dylan and Mount Valley Foundation.

Anonymous Author

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Service Technician Don Lester was on time & extremely knowledgeable about all aspects of work to be performed. Don Created a comfortable…

Service Technician Don Lester was on time & extremely knowledgeable about all aspects of work to be performed. Don Created a comfortable atmosphere during questioning of project. Appreciated his transparency with price & diagrams, (pdf photos) for work details. Happy thus far with Mount Valley Foundation Services.

Kelly

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Nick and Noah were extremely helpful and efficient today fixing my foundation. They were polite, thorough and arrived on time. I would 100% …

Nick and Noah were extremely helpful and efficient today fixing my foundation. They were polite, thorough and arrived on time. I would 100% recommend Mount Valley (Dan, Nick and Noah) to anyone who needs foundation services!

Erin Edgar

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We had a couple guys come out to quote foundation issues and encapsulation. Mount Valley was amazing from start to finish. They guys are…

We had a couple guys come out to quote foundation issues and encapsulation. Mount Valley was amazing from start to finish. They guys are extremely polite and professional. They went out of their way to complete the job on time even when a member got sick the guy, Justin and Messian came through to finish the job on schedule. These gentleman showed us a leak and looked throughout the home to check anywhere else. They buttoned up the crawlspace and gave us instructions for the dehumidifier. Also the project manager was on site and helped us get the dips out of the floor several times to satisfaction. Great group and people and would highly recommend.

Kari and Peter Candela

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Kevin A. and Michael M. cane out to lift and stabilize my pool deck. They were friendly, professional, and efficient. They also kept the…

Kevin A. and Michael M. cane out to lift and stabilize my pool deck. They were friendly, professional, and efficient. They also kept the site clean and did not get any debris in my pool. I am very pleased with the work they performed , and I would recommend them for all concrete issues.

Karin Kube

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Great customer service and solid work. Darrell was very knowledgeable and answered any questions I had, he is very thorough and transparent….

Great customer service and solid work. Darrell was very knowledgeable and answered any questions I had, he is very thorough and transparent. Darrell and his crew Derrell and Sam worked efficiently and effectively.

olivia lorenzo

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I spent a great deal of time researching crawlspace encapsulation, so I knew what to look for in regards to quality. These guys are…

I spent a great deal of time researching crawlspace encapsulation, so I knew what to look for in regards to quality. These guys are incredible and did a very good job in every single area. I also got quotes from two other companies before I went with Mountain Valley, and in comparison, the materials Mountain Valley used and their techniques were superior. The crawlspace encapsulation looks amazing. The team was also very friendly and super kind. I highly recommend them.

Christopher Biggar

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Thank you Mt. valley, The work looks great it was a small concrete lift around the pool. Hope this takes care of my needs for now and into…

Thank you Mt. valley, The work looks great it was a small concrete lift around the pool. Hope this takes care of my needs for now and into the future. My. Valley appears to be straight forward to work with. The technician Carnell & Desmond were on point as far as being here on time and getting the job done neatly and efficiently. Thank you again.

Jeff B

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Lucas and team did a great job.

Lucas and team did a great job.

Johnny Martinez

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Very professional company! The crew lead by Jerrod was considerate, informative along the process, arrived as stated, clean up was done all …

Very professional company! The crew lead by Jerrod was considerate, informative along the process, arrived as stated, clean up was done all without a snag. Recommend this company.

Timothy Jobe

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The install team was amazing. They were patient and helpful with all my questions as well as did a great job with my encapsulation. I love…

The install team was amazing. They were patient and helpful with all my questions as well as did a great job with my encapsulation. I love that my crawl space is clean, neat and energy efficient now. Michael S., Sergio, and Nicholas A., were professional, and on-time. They worked hard and did a fabulous job. Now I would even go under my house if I needed to where I wouldn't have before.

Brandy Hodges

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John & Mike did a great job on our basement, very professional and knowledgeable

John & Mike did a great job on our basement, very professional and knowledgeable

East Bay Gymnastics

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We had Mount Vally come out to fix some of our floor joists and subfloor under our master bedroom and bathroom after we had water damage…

We had Mount Vally come out to fix some of our floor joists and subfloor under our master bedroom and bathroom after we had water damage from a broken water pipe. Everyone I spoke with was super helpful and friendly from John who came out for our quote to Chris who helped get us financed to pay for the project. I am kicking myself for not being able to remember the Forman and his crewmen’s names that came out to do the work because they were awesome! They worked efficiently and quickly to get the job done and when a problem came up, they let me know immediately and we got it worked out quickly to keep the project going. I thought there would be a ton of noise and in and out of the house but these guys were so quiet I had to check on them from time to time to see if they were still here only to be amazed at how much work they got done. They made sure everything was cleaned up when they were done and put back the way it was. Will definitely be referring people to Mount Vally and more than likely hiring them to come back out for more projects! Thanks guys! If I could give more than 5 stars, I would!

Ashley Garganeous

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Will and his team were amazing, efficient, cleaned up well and did an over all outstanding job! These three men go above and beyond!

Will and his team were amazing, efficient, cleaned up well and did an over all outstanding job! These three men go above and beyond!

Carrie Summers

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Jonathan did a thorough inspection of our foundation. He provided us with pictures and a good solution to resolve the issues.

Jonathan did a thorough inspection of our foundation. He provided us with pictures and a good solution to resolve the issues.

Candice Rains

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I had my home inspected on October 17th by Edgar Velasco, Spartanburg Office. I wanted to advise how professional he was in his job, and…

I had my home inspected on October 17th by Edgar Velasco, Spartanburg Office. I wanted to advise how professional he was in his job, and sitting down with us to go over the solutions to our foundation issues. He wasn't pushy to us about making a decision right then. That's what I like about a company. Once we are able to get out FEMA approved, we will definitely have Mount Valley do the work. Thank you.

Steve Owings

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Clint was wonderful to work with. He was very good at explaining everything that we needed and how to budget around but we needed vs what…

Clint was wonderful to work with. He was very good at explaining everything that we needed and how to budget around but we needed vs what we could afford.

Monica F

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I learned that 3 rooms were lower than the rest of the house and that Mount Valley had the fix! Austin and Michael promptly arrived and…

I learned that 3 rooms were lower than the rest of the house and that Mount Valley had the fix! Austin and Michael promptly arrived and injected the polymer through the flooring into the ground. I found the pair to be quite knowledgeable and personable. They answered every question I had leaving me feeling very informed for the next house I buy. They were respectful of my home regarding routing their hose into my home and leaving the area as clean as possible afterwards. I'm very satisfied with Mount Valley's approach to foundation fixed.

Alycia Tatum

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Our first introduction to MVF was very positive an professional. Dan Rubenstein listened to our concerns and after an exchange of…

Our first introduction to MVF was very positive an professional. Dan Rubenstein listened to our concerns and after an exchange of possibilities came back to us (within an hour and a half) with a plan; computerized, color-keyed, drawing and a contract with pricing and warranties, etc. Our experience on the work performed was all positive. A side note should mention our location compared to their base of operation did require flexibility with scheduling but Kevin and Michael worked very hard to make everything happen as possible and we appreciated their efforts. Michael and Kevin did not waste time and were always open to any questions we had or observations I made. We are only days out from the work they completed but they assured us of the Company's warranties and their work performed as well as encouraging us to call if we ever have a question.

Thomas Wonder

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