Please let me express my gratitude for your employees’ excellent service. I appreciate Roger’s detailed site survey and explanation. It was very reassuring to talk with a person so obviously well qualified and patiently willing to explain everything. The work was performed yesterday and it looks great. Scott is a great supervisor and had his crew very well organized. No idle time, your guys stayed busy every minute and everybody knew his job. This was much in contrast to a recent experience with another type of (sub-)contractor. The mortar point up looks great and the cleanup was perfect. The yard actually looks better than it did before Scott got here.
As an illustration, I wanted to mention one small detail: One of Scott’s crew used my garden hose to clean up after the mortar work. I noticed him carefully scrubbing all the mortar from the hose and nozzle. That’s just one tiny thing of many that proves your employees are as careful of your customers’ property as they would be of their own.
Many thanks. I know you are proud to have Roger and Scott and his group on the Mount Valley team.